Although I very much see my home and property as the queen of the parade called The Surgeon’s House, I have grown to appreciate and acknowledge that I, as the vessel that gets to share all this with others, also play an intrinsic role in this chapter of my home’s history and legacy. The bed & breakfast biz as we know it here is an amazingly personal one where you get bed, breakfast and a little glimpse into the innkeeper, me, Andrea Prince. For that reason, I want to share just a few tidbits about myself since you are going to be staying with me!
If you have been out-and-about on Main Street you might have heard all manner of things about your hostess not the least of which is that she was a nuclear physicist – NOT TRUE! The fact is I was working as a 1099 consultant in the commercial nuclear power generation industry and for the Department of Energy where I specialized in the human dynamic/soft skills that support highly technical hard skills industries. Three of the most important customer service lessons that I employ now came to me from that career. The first is, “Your customer’s perception is your reality.” Period. The second is, “The best way to ensure success is to take away a person’s excuse for failure.” Believe it or not, The Surgeon’s House has a procedures manual and checklists! The last one I hold as basic tenet of life, “Leading by serving.” My biggest and most honorable job is serving you and my helpers and I LOVE MY JOB.