THE SURGEON’S HOUSE BED & BREAKFAST
The Best Darned Cancellation Policy Under the Sun!
At the Surgeon’s House you never pay for something you don’t get! None of us ever intends to cancel, but sometimes we find ourselves in that situation. Let me explain my reservation and cancellation policy:
To ensure proper exercising of our policy for you, the most assured way to cancel is to SPEAK WITH A LIVE PERSON! The next is to LEAVE A VOICE MAIL OR EMAIL US. We always acknowledge your cancellation so you know we are not expecting you. If you do NOT hear from us regarding your cancellation, that means we did not receive your initial cancellation notice. Please try again!
WE HAVE COLLECTED a $75 per night, per room non-refundable/non-transferable deposit at the time you reserved. If you cancel, regardless of when, you forfeit your deposit. If you cancel OUTSIDE of 8 days of your scheduled arrival, the only encumberance is forfeiture of your deposit. Cancellations within 8 days of your scheduled arrival are charged full rate and full duration of your reservation to your credit card, AND you are issued a gift certificate that is transferable and lasts for 6 months . . . Yea! Once again, because there has been some confusion, this is how we count . . . if your reservation is for the 20th for example and you call to cancel on the 12th (regardless of time of day), you are within the 8-day period. We will then have a gift certificate awaiting your next stay . . . yet another Yea!
If you simply don’t show up, the full room rate will be charged.
HOLIDAYS/CERTAIN EVENTS CANCELLATION:
We have collected a $75 per night, per-room non-refundable/non-transferable deposit at the time you reserved. IF YOU CANCEL, REGARDLESS OF WHEN, YOU FORFEIT YOUR DEPOSIT. For this handful of special events, your stay must be pre-paid 30 days in advance of your arrival. We will connect with you at that 30-day advance time to get clarity from you on which credit card you want the prepayment processed. That pre-payment is NON-REFUNDABLE and NON-TRANSFERABLE.
Events include, but are not limited to, Jerome Home Tour, Verde Valley Wine Festival in May, Nellie Bly Kaleidoscope Weekend, Halloween & The Fireman’s Ball in October.
If you book all my accommodations, a $500 per night non-refundable/non-transferable deposit is collected at the time you reserve. This amount is credited to your final bill at checkout. Your confirmation will provide all the particular details of your booking.
My home is filled with beautiful objects that we intend enhance the comfort and enjoyment of your stay. Any damage or loss of items for which you are responsible will be charged to your credit card.